Customer service



      Privacy Policy

      Stonedoos respects the privacy of visitors to its website, especially the rights of visitors regarding the automated processing of personal data.


      In the interest of complete transparency with our customers, we have formulated and implemented a policy regarding these processing activities, their purpose, and the options available to those concerned to exercise their rights to the fullest extent.


      For all additional information about the protection of personal data, you can visit the website of the Dutch Data Protection Authority: [](


      Until you accept the use of cookies and other tracking systems on the website, we will not place non-anonymized analytical cookies and/or tracking cookies on your computer, mobile phone, or tablet.


      By continuing to visit this website, you accept the following terms of use. The current version of the privacy policy available on the website is the only version applicable as long as you visit the website, until a new version replaces the current one.


      Article 1 - Legal Provisions

      Website (hereinafter also referred to as "The website"):
      Controller for the processing of personal data (hereinafter also referred to as "The administrator"): Fire Retail B.V., located at Schutstraat 56, 7901EE Hoogeveen, Chamber of Commerce number: 90485041.


      Article 2 - Access to the Website

      Access to the website and its usage is strictly personal. You shall not use this website, as well as the data and information provided therein, for commercial, political, or publicity purposes, nor for any commercial offers, and, in particular, you shall not use it for unsolicited electronic offers.


      Article 3 - Website Content

      All trademarks, images, texts, comments, illustrations, (animation) images, videos, sounds, as well as all technical applications that can be used to make the website function, and, more generally, all elements used on this site, are protected by intellectual property rights under the law. Any reproduction, repetition, use, or adaptation, in any form whatsoever, of the whole or any part thereof, including technical applications, without the prior written consent of the responsible party, is strictly prohibited. If the administrator does not immediately take action against any infringement, this cannot be interpreted as tacit consent or a waiver of prosecution.


      Article 4 - Website Management

      For the proper management of the website, the administrator may, at any time:

      Suspend, interrupt, or restrict access to the website for a certain category of visitors.
      Delete any information that may disrupt the functioning of the website or is in violation of national or international laws or internet etiquette. Temporarily make the website unavailable in order to perform updates.


      Article 5 - Responsibilities

      In no event shall the administrator be responsible for failures, malfunctions, difficulties, or interruptions in the functioning of the website, resulting in the website or any of its functionalities being inaccessible. The manner in which you connect to the website is your own responsibility. You must take all appropriate measures to protect your equipment and data, including safeguarding against internet virus attacks. Additionally, you are personally responsible for the websites you access on the internet and the data you consult on the internet.


      The administrator shall not be liable for any legal proceedings brought against you:
      Due to your use of the website or services accessible via the internet.
      As a result of a breach of the terms of this privacy policy.


      The administrator is not responsible for any damage that you, third parties, or your equipment may incur as a result of your connection to or use of the website. You will refrain from taking any action against the administrator as a result thereof.


      Indien de beheerder betrokken raakt bij een geschil als gevolg van uw gebruik van deze website, is hij gerechtigd alle schade die hij dientengevolge lijdt en nog zal lijden op u te verhalen.


      Article 6 - Data Collection

      Your data is collected by external processors. Personal data refers to any information about an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, particularly by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.


      The personal data collected on the website is primarily used by the administrator to maintain relationships with you and, where applicable, to process your orders.


      Article 7 - Your Rights Regarding Your Data

      Under Article 13(2)(b) of the GDPR, everyone has the right to access and rectify or erase their personal data, restrict processing concerning themselves, object to processing, and the right to data portability. You can exercise these rights by contacting us at [email protected].


      Each request must be accompanied by a copy of a valid ID where you have signed and mention the address where we can contact you.


      You will receive a response to your request within 1 month of its submission. Depending on the complexity and number of requests, this period may be extended by 2 months if necessary.


      Article 8 - Processing of Personal Data

      In the event of a breach of any law or regulation for which the visitor is suspected and for which the authorities require the personal data collected by the administrator, this data will be provided to them after an explicit and motivated request from those authorities, after which this personal data will no longer be protected by the provisions of this privacy policy.


      If certain information is necessary to access certain features of the website, the data controller will indicate the mandatory nature of this information at the time of requesting the data.


      Article 9 - Commercial Offers

      You may receive commercial offers from the administrator. If you no longer wish to receive these, please send an email to the following address: [email protected].


      If you come across any personal data during your visit to the website, you must refrain from collecting it or engaging in any other unauthorized use, as well as from any action that would infringe upon the personal privacy of those individual(s).


      In no event shall the administrator be responsible in the aforementioned situations.


      Article 10 - Data Retention Period

      The data collected by the website administrator will be used and retained for the duration as prescribed by law.


      Article 11 - Cookies

      A cookie is a small text file that is placed on the hard drive of your computer when you visit our website. A cookie contains data that allows you to be recognized as a visitor each time you visit our website.


      This makes it possible to tailor our website specifically to you and facilitate login. We use the following types of cookies on our website:

      • Functional cookies: These include session and login cookies for tracking session and login information.
      • Anonymous Analytical cookies: These cookies are used to gain insights into visits to our website based on information about visitor numbers, popular pages, and topics. This allows us to better tailor our communication and information provision to the needs of our website visitors. We cannot see who visits our websites or from which computer the visit takes place.


      We use the following specific cookies:

      • No other cookies


      When you visit our website, cookies from the administrator and/or third parties may be installed on your device.


      For more information on the use, management, and deletion of cookies for each type of operating system, we invite you to consult the following link:


      Article 12 - Visual Material and Offered Products

      No rights can be derived from the visual material associated with the products offered on the website.


      Article 13 - Applicable Law

      Dutch law applies to these terms and conditions. The court in the location of the administrator is exclusively competent for any disputes regarding these conditions, unless a legal exception applies.


      Article 14 - Contact

      For questions, product information, or information about the website itself, you can contact: Finn, [email protected].


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