Customer service



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      Frequently asked questions


      1.1 What are the benefits of a Stonedoos account?

      There are many benefits to having a Stonedoos account.

      • Earn points with our loyalty system! You'll receive points with every purchase you make. Have you accumulated enough points? Then you can choose a beautiful product entirely for free!
      • Save your address details. This way, you'll never have to enter your address again when placing an order.
      • View your previous orders. Look back at what you've ordered in the past.
      • Add products to your wishlist. Are there products you'd like to order later? Add them to your wishlist and purchase them whenever you're ready.


      2.1 Is there a minimum order amount?

      Yes, we have a minimum order amount of €15.


      3.1 What is on the outside of the package?

      We ship all our packages 100% discreetly, meaning that from the outside, it is NOT immediately visible where the package comes from!

      • We only ship in neutral boxes with neutral tape.
      • As the sender's name, we use our Chamber of Commerce registered name 'BOFR-Ecommerce'.

      3.2 How long does shipping take with you?

      Orders placed before 17:00 will be sent the next business day! We use PostNL, they pick up our packages every working day and promise to deliver them to your home the next 2 to 5 workdays. Orders placed on the weekend will be shipped on Monday and will be delivered on Tuesday.

      Please note that during busy periods, PostNL may not always be able to keep their promise to us and may have a delay of 1-2 business days.


      4.1 Can I return a product?

      If you wish to return a product, you can do so. You have the right to notify a return within 14 days of ordering. To notify a return, please email [email protected]. After notifying your return, you have an additional 14 days to return the product. You will receive a full refund of the order amount plus the shipping costs. Only the costs of returning the product are your responsibility.

      Store Opening Hours

      5.1 Are the Stonedoos stores open today?

      Yes, we are open today. For the current opening hours of our stores, please check Google.

      5.2 Are Stonedoos stores open on Sundays too?

      Yes, our stores are open every Sunday from 13:00 - 17:00! For the current opening hours, please check Google.

      The online store is always open, but the warehouse is closed on Sundays. Orders placed on Sunday will be shipped on Monday.

      5.3 Are the Stonedoos stores open on holidays?

      Yes, Stonedoos stores are typically open on most holidays! When there's a celebration, you want to enjoy it, and we're here to help you enjoy it responsibly. So, it's our duty to be open on holidays :p

      We update the opening hours on Google, which are always up-to-date. So, check Google to make sure we're open.

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